Service Manager

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Service Manager position!

Here is some of what you’ll do…

POSITION SUMMARY: Under the direction of the General Manager Product Support – Pacific Region, the Service Manager exists to ensure quality service repairs and processes by enforcing quality standards and supervising staff.

ESSENTIAL FUNCTIONS:

1. Identifies current and future customer support programs, provides assistance with equipment commissioning, and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians, and other persons in a position to understand servicing.
2. Achieves financial objectives by preparing an annual service department budget, scheduling expenditures, analyzing variances, initiating corrective actions, and providing information for profit meetings.
3. Maintains service staff by recruiting, selecting, orienting, and training employees. Maintains a safe and secure work environment and develops personal growth opportunities.
4. Ensures production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
5. Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
6. Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements.
7. Protects employees and visitors by maintaining a safe and clean working environment.
8. Maintains technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
9. Contributes to team effort by accomplishing related results as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. A high school diploma or equivalent is required with five to seven years’ experience providing service advising services.
2. Associate’s Degree in a technical curriculum will be considered with a minimum of three years’ of experience in a similar role at a management level.
3. Must have good communication skills and proper business etiquette.
4. Ability to multitask and establish priorities required.
5. Ability to maintain organization in a changing environment required
6. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines required.
7. Must have good working knowledge of MS Office programs.
8. Must have a valid Drivers’ License with a good driving record.

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads paperwork, employment files, and records on the computer.
9. Talking: Communicates by radio, phone, and in person.
10. Sitting: Sits at desk, in equipment, and in vehicles for extended periods.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment, outside, and in shop with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $80,000 - $100,000 annually

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.