We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
We are currently seeking talented individuals for our Service Warranty Specialist position!
Here is some of what you’ll do…
POSITION SUMMARY:
The Service Warranty Specialist ensures effective communication, increased profitability, and customer loyalty for our Service and Warranty departments by providing timely, accurate, and approved warranty work orders and claims. They will also review technician time to ensure accuracy. This individual will document and follow established industry standards and CAT regulations. They will have a working knowledge of the equipment industry, an aptitude and interest in equipment repair, and possess strong administrative, organizational, and interpersonal skills.
ESSENTIAL FUNCTIONS:
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
PHYSICAL DEMANDS:
Walking and moving about on foot often through uneven terrain.
Handling: Picks up items, helps or works with hands.
Lifting: May lift up to 25 lbs.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position. If required to perform various functions of the job.
Climbing: In and out of equipment.
Vision: Reads work tickets and parts books.
Talking: Communicates via telecommunication and in person.
Sitting: Sits at desk and in equipment or vehicles.
ENVIRONMENTAL:
Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
Exposure: Foul odors, fumes and harsh substances.
HERE’S WHAT WE OFFER…
ACCOMMODATIONS:
Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.