Service Communicator

Job ID
2022-2391
Location
US-CA-San Diego
Category
Power Rental
Type
Regular Full-Time
Location : Name
Hawthorne - Rancho Bernardo

Overview

 

POSITION SUMMARY:    

The Service Communicator ensures the overall efficiency, profitability and reputation of our service shop’s by providing timely, accurate, and customer-approved estimates, proformas and invoices for repair work. He or she documents estimates and the necessary repair work according to established industry standards and CAT regulations. He/She will have a working knowledge of the industry, an aptitude and interest in engine/vehicle repair, strong administrative, organizational and computer skills as well as exceptional interpersonal skills.

 

Responsibilities

ESSENTIAL FUNCTIONS:

  1. Provide quotes in a timely manner to requestor.
  2. Accurately Open work orders.
  3. Provide customers with repair updates in a manner to meet customer expectations.
  4. Participate in daily shop walks, meeting with lead(s)/supervisors/managers to ensure a communication flow.
  5. Maintain updated quotes throughout the repair process.
  6. Communicate with the credit department to ensure payment.
  7. Accurately review and upload service reports.
  8. Prepare and provide customers a proforma/invoice in a timely manner.
  9. Ensure proforma/invoice customer receives is accurate, correct grammar and matches quotes.
  10. Maintain assigned WIP in a manner to align with department Metrics.
  11. Create and maintain a flat rate manual.
  12. When available utilize standard jobs and prototypes.
  13. Participate in department projects as needed.
  14. Any other duties as directed by the Management Team.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  1. Must have two (2) year’s general office experience
  2. Must have high school diploma or equivalent..
  3. Must be able to demonstrate exceptional customer service skills.
  4. Must have three (3) to five (5) years of customer service, relationship building and/or Sales experience.
  5. Must have three (3) to five (5) years of heavy equipment parts/service experience.
  6. PC skills are required.
  7. Must have a valid California Class C Driver’s License.
  8. Must have above average communication skills.
  9. Strong work ethic, flexibility, ability to work at a fast pace and under pressure preferred.

PHYSICAL DEMANDS:

  1. Walking and moving about on foot often through uneven terrain.
  2. Handling: Picks up items, helps or works with hands.
  3. Lifting: Raises or lowers miscellaneous equipment parts.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Standing: Remains in standing position.  If required to perform various functions of the job.
  7. Climbing: In and out of vehicles/equipment.
  8. Vision: Read work orders and parts books.
  9. Talking: Communications by radio, phone and in person.
  10. Sitting: Sits in equipment and in vehicles.

ENVIRONMENTAL:          

  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
  3. Exposure: Foul odors, fumes and harsh substances.

ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.

 

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer.  M/F/V/D

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