POSITION SUMMARY: Under the direction of the Service Manager, he/she manages all revenue, warranty and internal work orders from opening to closing. Ensures that all pertinent customer and specific repair information is included when opening work orders. Ensures that all appropriate entries are made on completed jobs prior to billing. Performs a wide variety of clerical and administrative duties pertaining to shop operation and work order control. Individual must be knowledgeable in all standard and extended warranty programs and works with Warranty and Sales Dept to determine the type of existing coverage at the time of job opening. Ensures that customers are kept well informed on scheduling and current job status.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
At the discretion of the Hiring Manager, applicants may be required to pass a written and/or oral examination before being considered for employment in this position.
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D Hawthorne Cat® Participates in E-Verify.