• Service Supervisor

    Job ID
    Regular Full-Time
    Location : Name
    Hawthorne - Waipahu
  • Overview

    POSITION SUMMARY:  The Service Supervisor will be responsible for the operational efficiency of his department utilizing all the resources made available to him. The Service Supervisor will provide our customers with exceptional customer service by partnering with them to ensure trust and productivity.  The service supervisor will be responsible for the Day to Day operation of the Service Department.


    ESSENTIAL FUNCTIONS:             

    1. Plans, prioritizes, assigns, supervises, reviews, and participates in all work related functions in the Service Department.
    2. Establishes schedules and methods for providing services; identifies resource needs; reviews needs with appropriate manager; allocates resources accordingly.
    3. Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.
    4. Monitors LDL, Warranty submittals, PAD and other Key metrics to maintain a healthy Service Department.
    5. Participates in the development of staff; provides and/or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
    6. Participates in the preparation and administration of the division budget; submits budget recommendations; monitors expenditures.
    7. Monitors and controls supplies and equipment; orders supplies and tools as necessary; prepares documents for equipment procurement.
    8. Conducts any other duty deemed necessary by the Service Manager.



    1. Must have two (2) years general office experience.
    2. Must have five (5) years service experience
    3. PC skills required.
    4. Must have a valid Hawaii Class C Driver’s License with a good driving record.
    5. Must have above average communication skills.
    6. Must have excellent customer service skills.
    7. Must be able to prioritize in order to multi-task effectively.


    TESTING REQUIREMENTS:  Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.



    1. Walking and moving about on foot often through uneven terrain.
    2. Handling: Picks up items, helps or works with hands.
    3. Lifting: Raises or lowers miscellaneous equipment parts.
    4. Reaching: Extends hands and arms in any direction.
    5. Stooping: Bends body downward and forward by bending at knees or waist.
    6. Standing: Remains in standing position.  If required to perform various functions of the job.
    7. Climbing: In and out of equipment.
    8. Vision: Read work tickets and parts books.
    9. Talking: Communications by radio, phone, and in person.
    10. Sitting: Sits in equipment and in vehicles.



    1. Noise:   Works in conditions with constant or intermittent noise.
    2. Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
    3. Exposure: Foul odors, fumes and harsh substances.


    ACCOMMODATIONS:   Reasonable accommodations for essential functions of the position will be considered.



    Hawthorne Cat® is an Equal Employment Opportunity/M/F/protected veteran status.

    Hawthorne Cat® Participates in E-Verify.


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